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Hi ally, welcome £12.00 is ridiculous and unfair when it can be sent for £5-6. I assume this was part of the savings they have made by renegotiating and changing their courier that they talk about in their annual report. Not a very good Business model if you are losing lots of customers. Cleopatra

Hi Lin - Yes some were available to web buyers but 2 items I got in my basket and checked out have been removed, reasons given were lack of stock and system allocation problems along with the volume of demand. They seemed very suprised that lots of people wanted to buy for a £1?????? I...

Hi everyone They stupidly did ask for mine, i'll give you one guess what I said. Cleopatra

Yes I am, In fairness the cutomer service manager was very nice and apologetic and said he will see what he can do but I am still waiting for a callback re the viewing of the tapes of the game regarding the number of items in them. To my recollection there was no quantity. I have been promised...

£1 Superdeal Fiasco Update Hi everyone I e-mailed and spoke to Customer service re my complaint I received a letter from Vanessa Gillgrass, Operations Director with an aplogy and inviting me to contact the personal shopper to see if they could get me the items or find a SUITABLE ALTERNATIVE...

vegas No further info yet, order still in progress with items showing as awaiting stock. Gems are going to do further investigate and I asked them to contact me in writing with an explanation and an offer of an amicable settlement.

Glinda really pleased you got your £1.00 items, did you order on the web or by phone. Share with us wat you got Cleopatra

Welcome Chololate Pixie Sorry to hear it has happened to you too, was it a £1 item at the weekend? I know just how you feel. Have you been given a reason why it has been taken off you and did you checkout your basket.I was told they did not have enough stock. I have spoken to Gems today and...

Mummybear You are spot on, they have not said the rules for these games would be any different than normal, they have not followed their procedures, you won it fair and square and you should have it!!!! Cleopatra

Tabs I did check my other items out and have confirmation, so technically there was a contract but it says stock no longer available. They didn't take them out of my basket. In the past they have said many times that they can't sell items while they were in peoples baskets thats why they...

Hi everyone The website has come back up and they have just had another £1.00 piece I snatched it and its gone in my basket, I have added it to my order and its showing stock ok. I have posted this straight away as I believe in being fair and honest and I hope they don't take another item off...

Tabs Those braclets look really substantial and strong if you know what I mean, I am really good at damaging mine so I might give one of Rocks ago. I love the big cluster rings, my daughter likes big bling and has nice long fingers so I'll be on the look out for one of those too. Need some more...

Sammi I must admit I have a lot of garnets but the colour of yours are fantastic, they seem to glow, Guess what I'll be getting next, thanks for sharing your photos. Cleopatra

Yes mummybear me too, couldn't agree more. I assume you still feel the same way after asleep as I do my your posts. Thanks snoopy I would love to hear from anyone who has got and been allocated a £1 item that hasn't been taken off them by web bidding or telephone. Any advice on what steps to...

Jacky I played on the web won the item, it went in my basket, I checked it out but they said they don't have the stock, then they said it's only fair that phone buyers get allocated as it takes longer for them and there wasn't enough stock to honour our wins. Cleopatra

Well I'm sure you all know where my feelings are at the moment, I'm so disappointed and annoyed, I feel as if I have been cheated. my Dad, son and I have bought about 70 items from gems in the last 12 months, we returned only 2 and have bought many many more since I registered. I've had some...

You have been busy, fab bargains love the iolite and zircon Cleopatra

lovely items, I've got a blue topaz with the brushed finish, really unusual and a good chunky piece of silver... oh no I've managed to make it sound like a Kit Kat (other chocolate bars are available) Cleopatra

Tabs they are all fab, love the tanzanite and rubellite its to die for. Cleopatra

This is what it says in Gems terms and conditions regarding allocation of items Allocation Of Items: Each bid will be recorded at the time it is received. Bids are accepted strictly on a first-come, first-served basis. Once your bid has been accepted, you will have reserved the item for...