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More DX delivery misery Placed an order with TJC on 1st Jan and still have not received my items. The item tracking details on DX states: 'Your item is due for or has recently been returned. Please contact your service provider' Contacted TJC CS only to discover that DX aborted the first...

Thanks gemcherub. I was beginning to think that I had unwittingly done something to switch things over :mysmilie_1444: Hope you are feeling better.

A similar thing happened to me and when I contacted CS they said, "The system recognises all discounts and offers on an order once the order is in an overnight processing state", so everything should come right when you receive the final bill.

I guess I'll have to shut down the live feed pop up box. I still don't understand how this happened. I have been watching this feed via the net all morning. Obviously some glitch on their side... I wonder if they are aware of this?

Anyone else experiencing this glitch???

Fascinating reading! Excellent.

:giggle: HAHA see what you mean. They seriously need to look at their website. Most of the links don't work properly.

The thing is, there are lots of people out there who are not informed about what to look for when buying gem set jewellery. They see something that looks nice, and if they have the money they'll buy it. I'd never heard of 'windows' until I joined this forum. I didn't know that it was a bad...

Interesting reading. I think Tony Diniz's answers are well balanced and considered. Many thanks for this Graham.

What I find funny is that they also charge standard p&p for these items. If I were paying in excess of £25k for a ring the very least I'd expect is free delivery! Having said that, if I had that sort of money I wouldn't be buying my jewellery off the telly. Does anyone know if they work on...

LOL! I saw it. It was MASSIVE - it was the size of an ice cube. You'd need a very heavy, ornate chain to complete the look. Not sure there'd be many people who could pull it off. Not my idea of style.

I too was watching when the Tony story was told; it came over a little desperate. And - whether it is true or not - to the viewer it sounded contrived. However, when presenting live and in the flow of conversation, it is easy to say frivolous things. There is no opportunity to rewind or...

Thanks faerie, here's a pic of the ring: http://www.rocksandco.com/Jewellery/ProductDetail.aspx?SKU=020 479

Just to follow up... My item arrived today. And, although the gold on the ring is a little on the lean side - it is terribly pretty and understated. I am really pleased. After the initial frustrations with incorrect billing and poor CS, my faith has been restored in Rocks and Co (for now)...

Oh dear... I hope I won't live to regret this purchase. I really do hope I get my item - I am normally an optimist but the comments on here don't really fill me with confidence. I'll let you know how I fare. Thanks for the advice.

Thanks for the responses. Yes, I checked with my cc this morning – I have been charged as per the website checkout price. I have now received a reply (via e-mail) from Customer Services; they will honour the original published price. Apparently, they are aware of the problems and are in the...

Hi, thanks for the welcome. R&C has charged me a totally different price to that on the website. I checked out the item, recieved auto-confirmation that my payment had gone through. No problem. I then received a further communication this morning billing me at a totally different - and...

I'd like to know if anyone has experienced difficuties contacting Rocks & Co's customer services today? I purchased an item on their website yesterday and something has gone wrong with my order. Now they are not answering the phone lines or responding to e-mail. I called the JML customer...