Search results

1 day PnP makes sense as a buyer. However, in fairness to TJC, P&P = Postage & Packaging so they are charging for this also. I've found their packaging to be of a very high quality, even on the cheaper items.

Hi briolette, I don't see why you should not get your money back if the earrings are faulty - forget about their policy. What a bother. I have had problems getting through to customer services, 20+ minute wait on hold... I don't think they have enough staff. When I did eventually get...

I like the under £50 days!

DX Deliveries - Misleading Tracking Information What's the point in being able to track your order online if the information on the DX website is inaccurate and misleading? Two deliveries messed up to date. Infuriating. Needless to say, I will think twice about ordering anything more from TJC.

Very pretty.

Did you mean this one... http://www.thejewellerychannel.tv/ProductDetail.aspx?StockCode=599592&ISFPC=true

:mysmilie_61: yeah you are right Beady Belle - there is some way to go. I would like to see some more clarity regarding 'Sale' items. I was really confused by TJC January Sale - no price comparisons, no real idea of how much anything was reduced by(?) I bought some pieces but I've no idea...

TJC has also put this in the description on some of the platinum overlay silver pieces on the website. It shows a degree of integrity.

Looks like it's working again.

Is anyone else experiencing problems accessing TJC website? I keep on getting Page Load Error??

Just caught the first part of the moonstone hour... All I can say is WOW!!!! You've got to be fast! :mysmilie_1361:

I've been holding on the CS line for over 20 minutes(!) Recorded message says they are receiving a high volume of calls.

That's so frustrating Briolette. Have you written to them to let them know about this? Like you, I'd purchased a present for my mum's birthday. But because of the delay I had to buy her an interim present. She now has the jewellery gift and is very pleased with it, albeit two days late. I...

OH, Angel.vamp, what a hassle. I hope they get to the bottom of this. I would be annoyed if this had happened to me. I must admit I have had mixed fortunes with my internet purchases not just from TJC but in general.

Finally received my order today. This is my first purchase with TJC so it has been somewhat soured by the poor courier service. However, I am pleased with the quality of the items so I may give them another go.

Me too... like looking but yet to buy.

That's a worry.

I really do hope TJC looks into this. DX appear to be giving a very poor service.

Thanks. I hope so too.

The TJC CS rep told me that she would report this to the management team. I have been informed that the earliest DX can deliver is Friday. I'm not happy but all I can do is wait. If I had not called them they would have taken what DX had reported on their system in good faith - now they...