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Hi, I had problems too. Serif told me to uninstall any previous copies - this worked for me.

Hi Mandy, did you get anywhere with the product key? Mine is doing the same. I've asked both Serif and C&C. Serif says it doesn't need one and C&C reminded me how to install the software which is printed on the box, in a way which I found a bit condescending. They will be getting it back if...