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Hi Miss Magpie: Yes, this is a ‘good weight’, certainly around the norm (approx 4 carats), both in terms of colour and size, based on what we’ve seen so far. With the relative newness of the find, so little production coming from the mine and its low rough to finished gem yield, it is...

Hello Everyone: It is definitely yellow gold, although the black background sometimes casts shadows making it difficult to discern. No worries, I selected another picture we’d taken for this item (we usually take some spares) and it is now uploaded. Thanks as always for the feedback and...

Hi Miss Magpie: You’re correct; beauty, newness and rarity are what make Blue Fire Opal special. The blue debut of Fire Opal is shifting perceptions in play since the time of the Aztecs; namely, Fire Opal is red, orange or yellow. This blue Brazilian twist on Fire Opal is courtesy of Tony...

Hello Everyone: Just thought I’d chime in on some of your queries to let you know we really listen. Wickerman: Thanks for the feedback and the follow-up post. Please rest assured you are charged the auction closing price regardless of the price you see when you put an auction item in your...

Hi Phil: I am one of the gem people behind Rocks & Co. This delay in your order delivery is unacceptable and I sincerely apologise for any inconvenience caused. Please rest assured we will fix this ASAP. As I am based in Thailand, please either call our CS department on 0845 194 9726 (Monday...

Hi All: Miss Poly, please let me assure you that all our customers matter to us. While I am hoping all these issues are now resolved, if yourself, Sylvia180 or PandaBear are experiencing any problems, please send Rocks & Co. Helper a PM and she’ll get right on it. Rocks & Co. Helper is there...

Hi Everyone: Thanks again for all the feedback and support. If Rocks & Co. Helper or I can assist in any way, please just let us know and we’ll respond ASAP. Meeshoo: While I have sent you a PM, the likely reason Rocks & Co. Helper didn’t respond is she was still trying to get to the bottom...

Hi Jacqualina: Thanks, Tony is great and very knowledgeable. I have passed your order query onto Rocks & Co. Helper for her immediate attention. I feel for you on the 24 hour time limit on items in your basket, but this policy is actually to protect customers like yourself. Giving items a...

Hi Guys: Thanks for all your thanks. Indigoblue, Meeshoo, Melisona and NannieA I have passed your queries onto Rocks & Co. Helper for her immediate attention. I am not passing the buck here, it will be more efficient if someone in your time zone handles these. For those unaware, I am based in...

Hi Indigoblue: No worries, always here to help. Thank you for your patronage and congratulations on the black opal ring! Let me look in the delivery issue and either Rocks & Co. Helper or I will get back to you ASAP. Best Wishes, Gav

Hi Tabs: Thank you very much for your support and kind words. I am delighted that you are impressed with our jewellery. Rest assured we do consider all your feedback. Regarding gemstones, I think the best way is to just ask me questions or my thoughts on a post and I'll respond ASAP. Best...

Hi Meeshoo: Gav here, although this isn’t gem related, I thought I’d write a short note to let you know that we watch shoppingtelly very closely, appreciate your feedback and are always improving. Regarding point 1, Klosblue is correct, since 16th October the following has been next to the...

Your Questions Hi Guys: Good news, I am now activated on Shopping Telly and can post all by myself! Heart felt thanks to everyone for their posts. I’m glad that our honest approach is appreciated. We have nothing to hide and consumers have nothing to worry about. I’ve made some revisions to...