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and still it goes on and on ............. missing totally is any comment on behalf of the company - very disappointing. I guess if there was a positive comment to be made it would be made, so we therefore assume by the silence that the clearance/sale is a load of codswallop. Perfect example -...

Good grief! Anjo, my thoughts exactly - tuned in tonight after a long day out and thought I had maybe strayed to a "specialist" channel, expecting perhaps to see a scantily clad figure sitting in the window behind the presenter..... made me laugh however!

this "feature" has been brought to the attention of John B on so many occasions.....product codes, times etc etc I thought it had been solved by now the same thing applies tho to tv auctions ............... I do challenge the boast of falling auctions - they clearly do stop and stick and not...

internet issues have prevented my response to this one :sweat: but at last I can now jump on and say YES, I AGREE - dare I bring in the hot issue of chat but had it still been there, there would have been cries of "I got this for loads less" - at the risk of censure and poofing of course. So...

an email has just been sent out now - seems to be the death knell of chat

What a shame - with effective management I am sure that any issues could have been resolved. Alot of bank managers will be singing a chorus tonight :clapping:- I know mine will be. The hook to keep sat there is gone. Hopefully the response time to queries sent by email peps up abit - I have...

One positive I draw from the demise of the chat room ........ my bank balance will be much more healthy.

To pick up on a few points raised... thanks Sarah for a copy of the email I dont necessarily "blame" Rocks but it seems to have descended into chaos, rumour and speculation - something that could easily have been rectified without the need for endless discussion by a simple resend of an email...

for those with no fb - here is Raes comments Report5 Oct 2010 - update on Rocks Chat roomby Rae Carpenter on Tuesday, October 5, 2010 at 2:35pm Many of you have private messaged me either on chat or twitter re. the current situation with Rocks Chat. I've spoke to Sarah Bennet - this is where we...

Rae posted a response on FB and said that she had been told without any shadow of doubt that Sarah B had confirmed to her an email had been sent to all customers................ presume Rae was acting as Rocks mouth piece in response to the emails and messages that she had received...

Apparently, we are told, after mega grumbling - that Rocks did do their customers the courtesy of an email to let them know what was going on with the chat room :clapping:............... they seem rare though - I have yet to find anyone who actually got one. Through different channels ...FB...

...from a BT land line. Hey Sarah C has just said what I have been waffling on about for months - yep free from a BT landline but a flippin fortune from anywhere else. Sarah commented this evening that she uses the web to buy as she doesnt have a BT landline and her call costs are...

I know there are as many opinions on chat as there are fleas on my cat....(ok maybe I need to give another of those magic drops) ....I started the thread as a challenge - lets get some thoughts From me - for what they are worth....chat entertained, infuriated, irritated and downright outraged...

heres hoping chat is back.........rocks bores me without someone to talk to

Thanks for this DG - sometimes I wonder if I imagine things or and am barking up a very random tree - whilst I dont revel in your confusion, it comforts me that I am not alone in being perplexed by this!!!! - still not really convinced by Steves reply, i think they have changed product codes on...

ooops forgot to say - the hour response is a fair one in my opinion

thanks for your reply steve - I could show you 2 examples of product and what i am sure are same product, diff codes.... where the carat weight is slightly on the stones. As you quote "atgw" on info when we are talking ,say a beaded item ,the variance must have a tolerance.... every bracelet...

Please please can rocks presenters be a little less misleading when trumpeting this claim. Tonight for example a moonstone bracelet was heralded as having closed higher previously............maybe, BUT it had also closed lower. In chat we are not allowed to comment - I understand this - they...

thanks teddybear - was beginning to wonder if I had an over active or cynical imagination ...... I have had the same problem a couple of times. Shame no one from the rocks family is able/willing to help us out here and clarify

"I don't think it would be reasonable for it to apply when a design is remade and the weights of stones or metal are different as the cost to make the jewellery will vary with the price of the raw materials. " I can agree with you on that point glitterbug to a certain degree ( struggling to...