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Can anyone enlighten me as to what A3 Melee Diamonds are? And tell me why a 1ct diamond ring made with them should cost £399?

I know that Rocks and Co get a pasting on here for high prices but this takes the biscuit. http://www.gems.tv/Products/Search.aspx#Product=UBBM984 Selling at £169 on Gems Extra with Alan, buy it now on the web £149 but both are ridiculous as it is made of silver, white topaz and garnet. And...

Yes, I saw it and some pieces looked lovely. Others looked like half a boiled egg, so I did wonder if it would be hit and miss as to what turned up in your parcel.

They had to close Rocks down tonight as they are snowed in and the evening shift could not get in to present.

It's a lovely site - thank you very much.

Would you mind posting the link if that was OK with you?

Please see this link. It's a bit old but once started very few companies give up customer segmentation as it is profitable to keep running it: http://www.smartfocus.com/RESOURCES/Case-Studies/Case-Study-Details/smid/1006/ArticleID/28/reftab/89/t/QVC.aspx

Well, I am delighted to report the lovely John Bennett has called & emailed to apologise for what has happened. My account is being reinstated and the Help Team are being told not to behave this way. Coloured Rocks want their customers to be happy and cancelling an order is fine. All is...

I ordered a lot, sent a lot back but also kept a lot. I assumed that I must be a profitable and therefore valued customer since no one had told me otherwise. Even the monolith organisation that is QVC manages to speak to most of its 'naughty' customers before closing their accounts. Perhaps...

I had a big order due to be sent out next week. As there is no guarantee of me seeing two considerable refunds during the next two weeks I emailed CS, asking them to reduce it to items I know I will definitely keep. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office"...

Well folks, rang up to see where we are with refunds. It's still two to three weeks after receipt, plus the time it takes to move back onto your card. TJC & QVC are just taking a couple of days at most. So, any Coloured Rocks managers care to tell me when we can have BETTER CUSTOMER SERVICE...

:star: :star: :star: :star: :star: Big customer service star for Tricia D in the Gems Help team. Last week one of my orders got stuck in the system - I had typed in the credit card number incorrectly. When I called, Tricia went down to the warehouse to make sure it all went through...

It's Xmas, January Sale, Valentines Day, Mothers Day, Easter - which should take us through until mid December at least. Still, TJC have had Xmas stuff on for WEEKS - which is far worse in my eyes.

Yes, I wondered that. Anyway, who cares what went on last year? Since we are not doing authenticity cards now, which we did do last year, I can't see how anyone can use tradition as an excuse. Besides, if they are so behind with the returns it would give them time to catch up.....

TJC's is YUCK. I agree with PP - the IW stuff in platinum was divine.

I was just disappointed that Rocks didn't send us an email. The only reason I was looking for an announcement was Jainey Bennett telling everyone in chat we would all receive an email about some new changes. So it was just luck that I spotted it.

This is now on the Rocks site under "Important Changes". There is a similar one on Gems. "As a family owned jewellery business that is passionate about offering our customers fine jewellery at lowest prices possible, we need to make several changes in order to keep on track with our mission...

Well folks, Rocks & Co refunded both postage amounts!

I heard Sarah Bennett say last night that Steve was training the presenters. That must be a job and a half for Adina. Perhaps Steve should start by telling her that buying a £150 ring is not a "lifetime achievement".

Me too! I've just sent back a demantoid garnet cluster ring which did not have the sparkle it had on tv. It just looked like pale peridot and I want something more wow for something over £300. Along with it went several sapphire pieces that had average or low grade stones. I know they may...