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I quite agree with you, Mayday. I imagine most customers would be reluctant to commit themselves to an expensive pair of earrings without seeing them first. I only hope that the need to make sales will persuade TJC to change their policy.

Not according to this guide from the Office of Fair Trading: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf Paragraph 3.42 says: "We are conscious of concerns about reselling items which may raise concerns about hygiene. However, the DSRs do not link cancellation rights...

But what about the distance selling regulations, as mayday says? Wouldn't they be legally obliged to refund if the earrings weren't bought in an auction? I'm genuinely confused about all this!

Erm, how do you help a peacock lay an egg...?

To be fair, though, a number of people have for a while been protesting that the Bennetts (or their representatives) no longer come on here and answer people's complaints - so it might seem that they're damned if they do and damned if they don't! I think the problem comes when the answers just...

I don't have any indicolite - wish I'd bought it when it was cheap on Gems TV in the early days! I don't think it's a gemstone I'd want to spend a fortune on, but am vaguely tempted by this, on the TJC website, as I've always had a fondness for briolettes...

Just a point of clarification: Does "in writing" include by e-mail, or would it have to be a physical letter in the post?

I think they MUST do, Meesh, because they keep making news ones, and what are they doing with them all if NOT selling them? Besides, why would any company keep pushing something that wasn't selling at a price it wasn't selling for? Marketeers say that consumers often value products in...

You know, I suspect the answer to that is probably YES! Let's face it, most of us simply can't afford those prices; maybe those who can, have the lifestyle to go with it!

I have bought quite a bit from Rocks & Co, and IMO they are often reasonable value for the lower-end pieces (which for Rocks & Co usually means around the £200 mark, as they don't do real 'cheapies'). Although you're unlikely to get a bargain, they do have some lovely designs and gemstones which...

I don't think it is technically possible to do this, since the old Gems TV item numbers were not migrated to the new system (and old Gems TV stock items were given new numbers, in a different format). If anyone knows different, please spill the beans!

In general I tend not to get too worked up about whatever is said on shopping channels, but I have to agree with you there, iclaudipuss. They seem to be doing this more and more, e.g. 'We've never seen morganite of this depth of colour before on Gems TV', when I have some very similar in my...

OK, confession time - they've just arrived in the post! And yes, they are absolutely stunning, at least as good as on TV. If you really want the earrings, Avid, don't give up! I actually purchased two pairs in order to choose the best (which I always do with variable gemstones like opals), and...

Presumably, though, this wouldn't apply to fixed price items bought on the web? Legally, they would have to take them back within 7 days even if not faulty. I agree that this is a constant source of irritation. I am an 'earring person' and buy more earrings than any other type of jewellery, and...

Somebody said that Barry had gone back to being a producer at Gems, but I agree he was a great presenter, one of the best. Come back, Barry! We miss you!

Anyone else see it? Nice! (Or at least some of them were - others looked cloudy and lifeless.) Similar to the wonderful Mexican jelly opal Gems had a few years ago. Apparently Rocks & Co only had a small amount, but would be nice to see this pop up on some of the other channels too.

Did the small print state that the discount only applied to non-auction items? If they didn't specifically mention this, you could insist on the discount.

A while ago I bought a beautiful rainbow sapphire and diamond bracelet from Gems TV. It was always a bit too long, and I intended to get it shortened. I finally got around to sending it to Outwork. Because it's a rainbow bracelet, they would have had to remove individual links from throughout...

Sweetest little Ziggy - he's a gem alright! I'd love a doggy but my lifestyle isn't really compatible with giving him the care and attention he needs, so I'm the colour of Russian Diopside with envy. The Boutique pieces were mostly around the £300 - £400 mark, which I think was fair. They had...

Awww, Jacqualina, so sweet! Adorable! How old is he/she? I have to say there are some lovely pieces on Gems, if you can put up with the frenetic presenting style. (As to the background music, I never liked any of it apart from the tune Gems had a while ago which everyone else hated and said...